What is a Critical Incident

A critical incident can be one where you require a counsellor either on site or virtually to assist your team who may be going through a stressful time. This could be that you have had a bereavement in the team, or a redundancy situation or where people require emotional support in the moment.

Michelle has over 4 years experience of managing and facilitating Critical Incident support

The Core Qualities of a Critical Responder

• Providing emotional support in high‑stress environments
• Strong problem‑solving instincts
• Helping support others to gain physical and mental resilience in the moment
• Providing empathy
• Adaptability when situations shift suddenly
• Signposting